Shipping policy

Hoof & Skull LLC Shipping and Return Policy

At Hoof & Skull LLC, we stand behind the quality of our products. Every product is carefully crafted, and most items are produced in small batches or made to order. Because of this, all sales are final.

Damaged, Incorrect Items, or special cases: 30-Day Window

If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery at info@hoofskull.com with your order number and clear photos of the issue.

Once approved, we’ll issue a refund or replacement at no cost to you.

Items sent back without prior authorization will not be accepted.

Exchanges

We do not offer direct exchange. If your item is damaged or incorrect, reach out within 30 days and we’ll take care of it. All other orders
are considered final sale.

EU Customers – 14-Day Cooling-Off Period

Customers in the European Union are entitled to cancel or return non-customorders within 14 days of delivery, for any reason.

Returned items must be:

• Unworn, unused, and unwashed
• In original packaging with all tags attached
• Accompanied by proof of purchase

Custom or personalized items are exempt from this rule and are considered final sale under EU law.

To initiate an EU return, emailinfo@hoofskull.com.
Return shipping is the responsibility of the customer unless the item was
damaged or incorrect.

Refunds

If a refund is approved for a damaged or incorrect item, it will be processed to your original payment method within 10 business days of return inspection.

Please allow additional time for your bank or card provider to post the refund.

If it’s been more than 15 business days since refund approval and you haven’t received it, contact us at info@hoofskull.com.